Healthcare · brand studio- Access to your Google profile
- A named person who owns complaint resolution
Healthcare / Reputation
Let trust rest on something real.
Keep information accurate, listen to genuine feedback and agree how concerns move from a public comment to a responsible owner.
Who it is for
Hospitals, clinics and doctors with few reviews, unanswered negative reviews or inconsistent listings.
What’s included
- Neutral review requests to every patient (SMS/WhatsApp/QR)
- Response templates that never confirm clinical details
- Private escalation for complaints with a named owner
- Monitoring across Google, Practo, Justdial and social
- Listing accuracy checks
- Monthly themes report for management
Rules we follow
We never buy, filter or incentivise reviews. Replies never confirm that someone is a patient or discuss treatment in public. See sources
Which package includes it?
| Package | This service | Detail |
|---|---|---|
| Doctor Package | Included | Feedback request and reply process |
| Clinic Package | Included | Feedback request and reply process |
| Hospital Package | Included | Reputation management and monitoring |
“Included” means it is part of that package’s monthly scope. “Available separately” means it is quoted on its own or added to a package. See how the offers compare.
Your team approves response templates; complaints are investigated by you.
- Removing genuine reviews
- Review incentives or selective requests
What the work can include
Reputation deliverables for healthcare
Public-response approval workflow
The workflow defines what is monitored, who reviews it and who is allowed to respond. Sensitive matters move to a private route.
Sensitive-feedback escalation map
Requests for genuine feedback are neutral. Review purchases, incentives and selective positive-only solicitation are not part of the service.
Neutral feedback-request templates
Accurate information, verified evidence and explicit permissions support public trust. Any unsupported claim is held for review.
Profile accuracy and ownership checks
Escalation categories route relevant issues to operations or the authorised professional. The agency does not resolve matters beyond its remit.
Anonymised feedback-theme reporting
Reporting summarises recurring feedback themes and action status without exposing sensitive customer details. Response counts are not rating promises.
Evidence and publication-permission register
The maintenance record tracks approvals, information changes, corrections and next steps so responsibility remains clear.
Professional advertising and information rules must be reviewed for the specific practitioner and institution. No patient-acquisition guarantees, clinical claims, patient lists or health-condition targeting are included.
Built for healthcare
Know the rules.
Show the proof.
Industry expertise is the part a generic agency or an AI tool cannot fake. Every claim we help publish is checked against these first.
Rules we work within
- IMC (Professional Conduct, Etiquette and Ethics) Regulations, 2002—operative while the NMC’s 2023 regulations are in abeyance
- ASCI Code and its guidance on health claims, awards and rankings
- Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954
- Digital Personal Data Protection Act, 2023 and DPDP Rules, 2025
- Google and Meta healthcare advertising policies
Pointers for review, not legal advice. Specialist sign-off is arranged where your claims need it.
What a trustworthy healthcare brand shows
- Verified doctor credentials and registration numbers
- Clear fees, timings and department contacts
- A visible, private way to raise a concern
- Patient stories published only with written consent
Use this to judge any provider—including us.
What reaches your team
A useful handover.
Not a mystery report.
- The approved work plan and final deliverable folder
- Access and ownership record for agreed accounts
- Approval log and factual sources provided by your team
- Measurement definitions and the limits of available data
- Priority recommendations for the next phase
Free · 2 minutes · instant score
What is your healthcare
marketing score?
Eight self-reported questions for hospitals, clinics and doctors. Mark any that do not apply to your practice. You get a score out of 100 and your weakest area—a self-check, not a verified SEO audit, compliance certification or measure of business performance.
- Sample questionDoctor profiles show verified qualifications and registration details, with no “best” or “guaranteed cure” claims.
- Sample questionEnquiry forms never ask for medical history or symptoms.
- Sample questionDepartment names mean the same thing on the website, signage and reception material.
The customer experience
Clarity-before-care programme.
These are the stages we design around. Open the interactive map to inspect the work and handoff.
- 01
Understand
Explain services, credentials and practical information in plain language.
Approved information architecture - 02
Find
Keep eligible local profiles, contact routes and opening information accurate.
Location-information checklist - 03
Contact
Route administrative enquiries to the appropriate team without collecting medical histories.
Enquiry ownership map - 04
Follow through
Review the administrative experience and handle feedback with privacy in mind.
Feedback and escalation protocol
What is included in reputation for healthcare?
Typical deliverables are public-response approval workflow, sensitive-feedback escalation map, neutral feedback-request templates, profile accuracy and ownership checks. The exact quantities, revisions and handover are fixed in the statement of work before work begins.
How much does reputation cost?
Work usually starts with Diagnose the problem (from ₹7,500), which confirms whether reputation is the real priority. The closest engagement, Operate & improve, has a proposed starting fee of ₹45,000 per month. A final quotation follows the scope agreement.
How do you measure reputation?
Against measures agreed up front, such as correctly routed enquiries, response time, recorded appointment handoffs. Activity, valid enquiries and client-recorded outcomes are reported separately, and missing attribution is documented rather than estimated.
What do you need from us?
A named reviewer, accurate business information, authorised images and evidence, access to the relevant accounts and an operational contact who owns the next customer action.
Can doctors and hospitals advertise in India?
Doctors face strict professional-conduct limits on self-promotion, while hospitals can share factual information about services, facilities and doctors. The safe approach is accurate, verifiable information without superlatives, cure promises or patient testimonials used without consent—reviewed before publication.
How can a hospital improve its online reputation without breaking rules?
Keep profiles accurate, ask every patient for feedback the same neutral way, reply publicly without confirming any clinical details, and move complaints to a private channel with a named owner. Never buy or incentivise reviews.
Starts with a free audit · reply in 2 working days
A plan built around
your practice.
Tell us your specialty, city and the problem you want to fix. We review how patients find and reach you today, and reply with a scoped starting point—no obligation.