For mental-health practices. A plan for your specialty.
Discreet, confidential enquiry routes and calm, stigma-free information for a first appointment.
Last updated · Reviewed by the HealthBrandX team
The starting situation
People looking for mental-health support often hesitate for months. They need calm, stigma-free information, a discreet way to ask questions and confidence that their details stay private.
Who will I speak to, and what are their qualifications?
What happens at a first appointment?
Is my information kept confidential?
Can I book online or by video?
Problems we check
What we check, deliver and measure.
A framework to confirm in the discovery call—not an assumption about your practice.
Enquiry routes feel exposed
We check
Do forms ask for symptoms or diagnoses? Are replies sent to shared numbers?
We deliver
Minimal-data enquiry forms, discreet contact choices and a confidential reply process.
We measure
Enquiries received and answered within the agreed time.
Information feels clinical or stigmatising
We check
Is the language plain, calm and free of labels?
We deliver
Practitioner-reviewed, stigma-free service and first-visit pages.
We measure
Consultation enquiries from the website.
Urgent needs mixed with routine enquiries
We check
Is urgent-support guidance clearly separated from booking?
We deliver
Clear urgent-support instructions and helpline information, kept apart from routine booking.
We measure
Urgent guidance visible on every contact page.
Deliverables for this specialty
Practitioner profiles with qualifications and registration
Stigma-free service and first-appointment pages
Minimal-data, confidential enquiry form
Urgent-support guidance separated from booking
Tele-consultation information (if offered)
Monthly enquiry report without personal data
Rules we follow for this specialty
The Mental Healthcare Act, 2017 (Section 23) gives patients a right to confidentiality. We never use patient stories, never retarget based on mental-health interest, and never reply to reviews in a way that confirms someone is a patient.
Exact scope
What is included for mental-health practices.
Proposed defaults. Quantities and inclusions are confirmed in the written scope after the free audit.
In the monthly package (₹30,000/month)
Google profile upkeep with privacy-safe review replies
2 stigma-free information pages a month
Confidential enquiry-process review
Monthly report without personal data
One-time setup, quoted separately
Practitioner profiles and first-appointment page
Minimal-data enquiry form with discreet contact choices
Urgent-support guidance separated from booking
Optional add-ons
Booking-system integration
Tele-consultation information pages
What your practice provides
Practitioners approve all content
Replies sent only through the contact method the person chose
Urgent-support numbers kept current
An example you can inspect
Discreet enquiry form fields
A deliverable made for mental-health practices, not a generic hospital template. Every field is approved by your team before it goes live.
Fictional example. Mental Healthcare Act, 2017 (Section 23) confidentiality applies. More sample work
Sample · Form design
Name
First name only is fine
Contact
Phone or email—your choice
Best time and method
e.g. email only, evenings
Not asked
Symptoms, diagnosis or history
Shown above the form
If you are in crisis, call (helpline) now—do not wait for a reply
Informational ads about services are possible, but Meta and Google restrict targeting based on health conditions, and we never use sensitive-interest retargeting. Search visibility and a clear website usually matter more.
How do you handle reviews that mention treatment?
Replies never confirm that the reviewer is a patient or discuss care in public; concerns are invited to a private channel.
Free healthcare marketing audit
See exactly where you are losing patients online.
We review your online presence and share the results on a 20-minute call in Hindi or English. No charge, no obligation, no sales script.
Starts with a free audit · reply in 2 working days
A plan built around your practice.
Tell us your specialty, city and the problem you want to fix. We review how patients find and reach you today, and reply with a scoped starting point—no obligation.