Healthcare · brand studioCoverage
1 brand and 1 agreed business type. One location, project, collection or programme unless the signed scope states otherwise.
Healthcare / Operate & improve
Operate & improve
Ongoing hospital communication and experience management after the pilot: information upkeep, content, page improvements, enquiry-process reviews and a monthly management report.
Exactly what is in the starting scope.
- Agreed service information, timings and templates maintained
- 6 original informational posts and 2 supplied-footage video edits
- Up to 2 existing-page improvements a month
- Weekly pending-enquiry and process review
- Up to 40 approved review-response drafts and recurring complaint themes
- Two agreed improvement changes and a monthly management report
Revisions
2 consolidated rounds on the original approved direction. New directions or new factual inputs can change the schedule and scope.
Your inputs
Accurate business details, authorised images and evidence, account access where needed, a named reviewer and an operational contact.
Handover
Final agreed assets, process notes, access ownership and the measurement definitions. Third-party licences are documented separately.
Acceptance
Work is accepted against a working demonstration, failure tests and a checklist agreed at the start—not against a slide deck.
Not included by default.
- Advertising and media spend
- Third-party software and messaging usage
- On-site photo/video production, travel and printing
- Custom applications, large websites or major integrations
- Full-time sales, reservation or reception calling
- Professional legal, clinical, financial or regulatory review
Professional advertising and information rules must be reviewed for the specific practitioner and institution. No patient-acquisition guarantees, clinical claims, patient lists or health-condition targeting are included.
Will you recommend a full rebrand?
Only when the existing positioning or identity is part of the problem. A scoped review can recommend keeping working assets and improving a specific journey instead.
What will our team need to provide?
Accurate business information, approved images, access to relevant accounts, a named reviewer and a contact owner. For healthcare, this also includes evidence and permissions for any professional or product claims.
Can you work with our existing agency or staff?
Yes. The engagement can be scoped around a gap rather than replacing a team. Responsibilities, access and approvals are agreed before work begins.
What is included in the fee?
The agreed deliverables, coverage, revisions and reporting are documented. Advertising spend, software, shoots, custom development and specialist reviews are not assumed to be included.
Can you guarantee conversions or revenue?
No. We commit to an agreed scope, test the journey and report the available evidence. Demand, pricing, competition, client response and the actual service experience affect business results.
What happens to our accounts and assets?
Client accounts should remain client-owned, with role-based access. Final agreed assets and a handover record are included; third-party licences and working-file scope are documented.
Starts with a free audit · reply in 2 working days
A plan built around
your practice.
Tell us your specialty, city and the problem you want to fix. We review how patients find and reach you today, and reply with a scoped starting point—no obligation.